Shipping Insurance
SHIPPING INFORMATION
At The Playtime Store, we're committed to ensuring that you get the best value for your money, especially when it comes to shipping. That's why we strive to keep our shipping costs as low as possible for you.
Because our products vary in size, we've made it easy for you to see the shipping costs upfront. Simply use the "Calculate Shipping Cost" button above and enter your post code to see the cost. Alternatively, enter your address at checkout to see the total shipping cost of all your items.
WARRANTY
The Playtime Store products are all covered by a 6 month warranty from the date of purchase, with a valid receipt.
If there is a minor fault, we may in our discretion repair or replace the goods or we may choose to issue a partial/full refund depending on the issue.
Please note that the warranty will be void if the defects are caused by improper use of the product or failure to follow the cleaning and care instructions as stated on our website. For any major faults, The Playtime Store offers a return policy in line with the ACCC Consumer Guarantees
FAQs
Why open-ended play?
Have you ever wondered why kids love playing with cardboard boxes for so long? Their imagination runs wild, turning the box into a robot, a fort, a tunnel or a punching bag. Open-ended play is an activity that has no pre-determined limitations. The Playtime Store's products encapsulate this concept to help grow your child's creativity and provide endless enjoyment during the most developmental stages of their life.
What makes our products different?
At The Playtime Store we pride ourselves on the quality and style of our products. We've worked tirelessly to source the quality that will last the test of time, steering away from low quality items that frequently need replacing. We believe investing in quality provides a more sustainable future for everyone.
How does it benefit my child?
Our products are fantastic for your child's development because it encourages creativity, independence, and critical thinking. They learn to challenge themselves, build balance and take risks.
Do you offer a payment instalment plan?
Yes! We offer both Afterpay and Zip.
Paypal is also available at checkout
What if I change my mind after purchasing?
The Playtime Store offers all customers a 100% money back guarantee for any change of mind purchases, provided that the following terms are met:
- All returns must be unused and in their original condition (including all original, protective packaging)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all costs associated with this.
- The original shipping costs to you are not refunded.
- See the full refund policy here
As a paediatric occupational therapist, I highly recommend the Playtime Store soft play equipment for children. Their products offer a safe and stimulating environment for kids to explore, develop motor skills, and build confidence. The design promotes sensory integration and encourages social interaction, making it an invaluable tool. I've seen firsthand how it enhances children's physical and cognitive abilities, making playtime not only fun but also therapeutic. I highly recommend the Playtime Store products to fellow therapists and parents for their ability to support and enrich children's development.
As a pediatric occupational therapist and mother, I have witnessed the positive impact the Playtime Stores soft play equipment and ball pits has on a child’s development and overall well-being. The variety of sensory experiences provided by their play structures enables children to improve their motor skills, balance, coordination,sensory integration and imagination! The soft and safe environment allows children to explore, take risks, and build confidence in all of their abilities. I have seen firsthand how children with various abilities, such as autism, ADHD, and developmental delays, thrive in this inclusive and stimulating environment. The Playtime Store team truly understands the unique needs of children with all abilities and provides a welcoming and therapeutic equipment for them to play, learn, and grow.
As an Early Child Educator it's so amazing to see carefully designed, quality play equipment that is accessible for families to use in their home environment. From an education perspective the opportunities for motor and cognitive development are endless. Benefits include opportunities for children to develop their gross motor skills through physical challenge and safe risk taking. Cognitive development is extended through the development of skills such as problem solving, concentration and memory recall.
Our Story
Founded in 2020, The Playtime Store quickly became a leader in luxury ball pits and soft play designs across Australia and New Zealand.
As a mum of three, I struggled to find open-ended play equipment that was both functional and stylish, so I created a range that engages children at every developmental stage, while making parenting a little easier. Every piece is designed for durability, ease of cleaning, and long-lasting fun—making it the perfect investment for your home.